The HP MediaSmart Webcam on my computer is saying it's not compatible with my computer all of a sudden, but I've had this computer for almost three years and have used it tons of times before with no problems. It won't open or allow me to update it or anything. And I have no tech knowledge...What can I do?
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Hi,
1. Were there any changes made on the computer prior to the issue?
2. What is the complete and exact error message?
Method 1:
I would suggest you to perform clean boot and check if the problem persists.
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
http://support.microsoft.com/kb/929135
Note: Also, see the section on how to return your computer to a Normal startup mode by following the steps under “Reset the computer to start as usual”.
Method 2:
I would suggest you to refer these articles and update the software of the device:
HP MediaSmart Webcam Software
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=us&lc=en&dlc=en&softwareitem=ob-68419-1
HP Mediasmart Software package for Windows 7 OS( 32/64bit).
http://h30434.www3.hp.com/t5/TX-TM-Series-Notebooks-Reply/HP-Mediasmart-Software-package-for-Windows-7-OS-32-64bit/td-p/194735